Your IT operation, run to a standard.
Trivora takes operational ownership of the day-to-day running of your IT estate. Incidents, requests, changes and routine maintenance are handled by a defined service team working to agreed response and resolution targets.
You gain a single accountable partner, predictable monthly cost and a reporting pack that shows exactly how the service performed — rather than a queue of unattributed tickets and a rising internal workload.
Fully managed support across service desk, infrastructure and end user computing, governed by clear SLAs and reported transparently.
Multilingual 24×7×365 first, second and third line support with full ticket ownership from log to closure.
Remote monitoring across servers, networks, storage and endpoints, with alert thresholds tuned to your environment.
Structured change control and root cause analysis so recurring faults are eliminated, not repeatedly patched.
Named service management contact, scheduled service reviews and SLA performance reporting.
Fewer repeat incidents through root cause elimination
Predictable, budgetable IT operating cost
Internal teams released to work on higher-value projects
Measurable service performance against agreed targets
Tell us about your requirement and we will come back with a proposed approach for Managed IT Services.